Sarah Tolley, Practice Manager
Sarah joined Hearcentres in 2019 as Practice Manager. She brought with her extensive experience within the childcare and private healthcare sectors, and at managerial levels in both. Sarah puts her skills in management and helping others to fantastic use at Hearcentres, to ensure the smooth daily running at our Bournemouth clinic and making sure our clients are happy.
Jonathan Ormerod, Audiologist
Although running the business has its rewards, nothing compares to the reaction of patient wearing their hearing aids for the first time. Keeping my knowledge of new products and clinical procedures allows me to provide the appropriate care to my patients.
David Billingsby, Audiologist
David qualified as an Audiologist in 2013 and joined Hearcentres in 2019, bringing with him 6 years’ of audiology experience. Prior to this, David worked locally as a water treatment consultant. David speaks fluent Mandarin having spent a number of years living and working in Taiwan. David continues to practice speaking Mandarin in his spare time as a translator. He also enjoys walking and reading.
Best professional advice
We recognise the impact hearing loss can have on all aspects of your life. People who suffer from hearing loss often feel isolated, lose confidence and withdraw themselves from social situations. Helping people to hear better is our absolute priority. This is why we offer our patients impartial advice on all the hearing aids available, without obligation. Some of our Audiologists are hearing aid users themselves so draw from their own experiences, providing advice and guidance from a patient’s perspective.
Our Audiologists are registered with the Health and Care Professions Council (HCPC) and are Fellows of the British Society of Hearing Aid Audiologists (BSHAA).
Best hearing aid technology
We offer the leading brands of hearing aids, including Audibel, Oticon, Audio Service, Phonak, Widex, Bernafon and Resound.
There are a huge number of different types of hearing aids on the market. After an initial consultation to determine your needs, we can explain the benefits and costs of each to you.
Best customer service and aftercare
We provide a complete aftercare package. This includes an initial 60 day adjustment period, with unlimited access to your Audiologist. We then see you for regular six-monthly follow up appointments for the length of your warranty. Most hearing instruments are supplied with a four year unconditional warranty which can be renewed for a further year, providing continued peace of mind.
We pride ourselves on our outstanding customer service and we are proud that most new patients who come to us do so through personal recommendations.
The idea of Hearcentres was developed by Jonathan Ormerod, a respected Hearing Aid Audiologist with over twenty five years experience in the hearing aid profession.
Jonathan comes from a family background in hearing aids. His father, David Ormerod, built a very successful business which grew over many years into leading name in the profession and part of the high street in many towns across the country.
Hearcentres is different. Rather than a large, national chain, Jonathan wanted to create a group of like-minded, local, independent hearing aid centres. He has always believed that people prefer to deal with an established local professional, who is recommended by others.
Jonathan originally established and developed hearing centres in Horsham, West Sussex and Reigate, Surrey. He learnt how to build a long-term relationship with his customers and the businesses are still thriving today.
Hearcentres is now made up of a group of similar established dedicated local hearing centres across the South, East and Middle of England.
It is vital, however that they all retain their individual identities and are established in their local areas as the “hearing centre” to go to if you have a hearing problem.
"Our philosophy is simple. Offer excellent service at all times and fit the best hearing aids. A combination of old tradition and new technology which our customers really appreciate." - Jonathan